I. ORDER PROCESSING TIMES: Turn-around times suggested on the PE website are estimates. PE will attempt to complete orders within an estimated turn-around time, except in the cases of: Public holidays, acts of god.
II. ORIGINAL IMAGE STORAGE: PE is not responsible for the storage of original images. We recommend backing up original images prior to uploading to PE for processing.
III. PROCESSED IMAGE STORAGE: PE stores processed files for 14-days following order completion. Clients are notified via email of order completion. Any potential order issues must be resolved within this 14-day time frame.
IV. ORDER REDO´S: Please be sure to complete your Processing Preferences section completely so our editing teams knows how to best process your images. If there is a problem with an order, a redo must be requested through the order feedback system within 10 days of order completion. PE does not redo orders for culling or choice of black and white images, as these are highly subjective.
V. REWARDS: Rewards are earned for all paid services at every membership level. Rewards are not earned on Premium Membership fee, Freedom Membership subscription fees, cancellation fees, or missed submissions fees.
VI. REFUSAL OF SERVICES: PE retains the right to decline or cancel services to any photographer or photography studio at any time.